Process description: Service process, Shenzhen Yunkong Power Technology Co., LTD

If the product malfunctions during use or users encounter questions when adjusting product parameters, they can call the Cloud Control Power technical service hotline (400-185-3358) or the regional service hotline for assistance.

2. When customers report repairs, they need to provide the following information: the name and contact details of the on-site contact person, the model and serial number of the machine, and the fault phenomenon.

3. After receiving a customer's fault repair call, the Cloud Control Power technical service engineer will communicate with the user over the phone to guide them and provide a troubleshooting solution.

4. In the event that the problem cannot be resolved through phone communication, depending on the condition of the faulty machine, an engineer will be arranged to provide on-site service or the customer will be notified to go to the designated repair point for maintenance.

5. No matter which way the service is provided, the ultimate goal is to help customers solve problems before the service is considered complete.